Download SAP BCM RDS package

SAP BCM RDS

https://service.sap.com/swdc
Click on Installations and Upgrades (subtab of defaulted tab Software Downloads)
Click on Installations and Upgrades - Entry by Application Group
Click on SAP Rapid Deployment solutions
Click on SAP Business Communications Management rapid-deployment solution
Click on SAP BCM SOFTWARE 6.0
Click on Installation
and then
Download the ZIP

Media Downloads - SAP BCM

SAP BCM

https://service.sap.com/swdc (This will take you to Software Download tab)
Click on Installations and Upgrades
Click on Installations and Upgrades - Entry by Application Group
Click on SAP Application Components
Scroll down and
Click on SAP BCM Software
Click on SAP BCM Software 6.0 (7.0 is on the way!)
Click on Installation
Download the ZIP file with title SAP BCM Software 6.0 Installation (material number 51033874 as of posting this blog)
Unzip it and do what you have to do !!!

Does Automated Outbound Dialing Fit in Your CRM / Call Center Strategy?

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/8319

How to Implement Computer Telephony Integration (CTI) with the SAP CRM Interaction Center

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/16681

What is Computer Telephony Integration (and Why Do I Need It?)

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7684

Business Communications: Better performance or just a different kind of phone?

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/8470

SAP BCM configuration with CISCO router

http://forums.sdn.sap.com/thread.jspa?threadID=1496585

SAP BCM and VoIP Technology – A Technical Overview

http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/30b8eca4-e42d-2d10-668a-fecca15cfbe9

SAP BCM

http://wiki.sdn.sap.com/wiki/display/CRM/BCM

Configuring SAP BCM and SAP CRM Interaction Center

http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/c0333e72-1183-2b10-e38e-831623459bb3

SAP BCM - IVR Implementation

http://forums.sdn.sap.com/thread.jspa?threadID=1445150

SAP BCM intergration with SMS

http://forums.sdn.sap.com/thread.jspa?threadID=1658230

Copying SAP BCM software packages

http://forums.sdn.sap.com/thread.jspa?threadID=1767467

SDN discussion on SAP BCM Telephony functionality

http://forums.sdn.sap.com/thread.jspa?threadID=1811726

SDN question on Sizing the SAP BCM

http://forums.sdn.sap.com/thread.jspa?threadID=1519122